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Several internal parts can cause problems when they malfunction or fail. Common culprits include a faulty motherboard, damaged charging circuits, and malfunctioning battery sensors. Your particular make and model of laptop will likely have its own unique issues, and a seasoned tech support operator will have seen all of them. Staff writer (November 21, 1996). "Compaq settles probe into used computer sales". Pantagraph. Chronicle Publishing Company: C3 – via ProQuest. USB-C is a popular cross-platform standard for connecting peripherals, transferring data, and charging your battery. The new standard allows for thinner devices, but might also cause some confusion. Some manufacturers have opted to make certain USB-C ports data-only, so they won't charge your device. While we generally recommend using the charger that came with the computer (or one that was made by the same company as your laptop), sometimes third-party USB-C chargers are necessary. If this is the case, try to use one that’s been certified by the USB-IF.
Mac users can open System Preferences > Energy Saver, then review your preferences. Mac settings are adjusted with a slider, letting you select the amount of time the computer can sit idle until it goes to sleep. If the interval is too short, you might suspect battery issues when settings are the true culprit. Just because a power adapter fits into your laptop's charging port doesn’t mean it’s powerful enough to charge your computer. This goes for any type of charger, but it’s an especially common problem with laptops that charge over USB-C—you can technically plug in any USB-PD charger, but some may have too low a wattage to properly charge.In some cases, you may find a device with two USB-C ports: one that can be used for charging or data transfer, and one that is only designated for data transfer. If you run into a non-charging issue, make sure you are connected to the correct USB-C port. You may even be able to see a little icon on the side that indicates which port is meant for charging. Batteries are susceptible to heat, so if your laptop is overheating, that could cause a problem. As the temperature rises, the battery sensor may misfire, telling the system that the battery is either fully charged or missing completely, causing the charging problems. You may even find that your system shuts down to prevent overheating a battery and causing a fire. Daly, James (July 30, 1990). "The name of the game". Computerworld. IDG Publications. XXIV (31): 67 – via Google Books. Patton, Carole (December 7, 1987). "A New Golden Oldie Sells Its PCs with Nostalgia". InfoWorld. IDG Publications. 9 (49): 39 – via Google Books.
This machine is one of of the best consumer laptops currently available, providing a great mix of power, thanks to its Intel Core i3 processor, and portability.
It sounds silly, but you need to make sure the laptop is actually plugged in. This is a major reason a computer may not even start. No software tweak or hardware repair can make a disconnected laptop magically power on.
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