Joined in 2023 
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We may use Independent Service Providers to help us underwrite, administer policies and manage claims. If we do, any service agreements we enter or renew after we are bound by the Life Code will meet the Life Code standards relevant to the services they provide. b) update you on your claim’s progress at least every 20 Business Days, unless we have agreed a different timeframe with you c) We have not had a reasonable opportunity to complete our assessment of your claim and make a decision after we issue a Show Cause or Procedural Fairness letter.
b) how much you are insured for, if there is a fixed amount assigned to your cover and the Premium you will payd) not to communicate with your family members, neighbours, friends, acquaintances, or colleagues in ways that might reveal the Surveillance
The role of the Life Insurance Code Compliance Committee is to ensure companies that have adopted the Life Insurance Code of Practice comply with it. It does not provide compensation. If you are seeking compensation, talk to your financial firm or make a complaint with AFCA. d) annuities and investment life products, as defined in sections 9(1)(c), (d), (f) and (g) of the Life Insurance Act 1995 (the Act). What would it take to embrace my metaphysical interest daily and take it to a deeper place of enlightenment?We will ask for any extra information to assess your application as early as possible and limit our requests to information we reasonably require. We will also explain why we need requested information and inform you that you can ask us to review our request. If you are unhappy with the outcome of our review, we will treat this as a Complaint. Insurers will ask you for consent out in clause 1.20. While we will choose the provider referred to in clause 4.2c), we will tell you that you can choose the gender of the examiner where this is possible.
If you are applying for a Life Insurance Policy with us and you tell us that you are replacing an existing Life Insurance Policy, we will tell you that you should not cancel any existing cover until we accept your application. If we find a Significant Breach in our organisation, we will report it to the Life CCC within 30 Business Days of discovering it. But we will not do this if we have already reported (or will report) a Significant Breach to the relevant regulator, and they know the matter may also involve a Life Code breach. If so, the relevant regulatory timeframes will apply. We will be honest, fair, respectful, transparent and timely when we communicate with you, and we will use Plain Language unless medical or other technical terminology is needed.The date a life insurer records it has received the first piece of information, but not necessarily all information, to allow it to commence the assessment of a claim. h) any information in our advertising campaign is consistent with the product design and the target audience for whom the product has been designed to meet their genuine consumer needs and the disclosures in any corresponding Product Disclosure Statement. Staff and Authorised representatives will follow good sales practices a) refer your claim to a senior member of our team or review committee to review the circumstances and let you know the outcome of our review in writing Where appropriate, we will tell you what types of additional support and services we can provide to help you.
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